Cleanwins is an online casino that has been operational since 2017, offering a wide range of games to its players. The brand has undergone significant changes over the years, with some notable ups and downs. In this review, we will delve into every aspect of Cleanwins, from registration to security, covering all aspects of their operation.
Brand Overview
Cleanwins is owned by Fintech Limited, a company registered in Malta (Registration Number: C-74121). The online casino operates under the jurisdiction of the Malta Gaming Authority clean wins (MGA), one of the most reputable regulatory bodies in the industry. Cleanwins has made significant efforts to establish itself as a prominent player in the market, with a clean and user-friendly website that is easy to navigate.
Registration Process
To start playing on Cleanwins, users need to register an account. The process is straightforward: new players are required to fill out a registration form with their personal details (name, date of birth, address) and create a username and password. Players also have the option to use one-click login via social media or email providers.
The initial deposit bonus for new customers on Cleanwins is 100% up to €200, accompanied by a free spin offer of 50 spins in Starburst. The welcome package includes three match bonuses: 100%, 50% and another 25%. Each bonus has different wagering requirements (35x) and a minimum deposit of €20.
Account Features
Once registered, players can manage their account settings through the ‘My Account’ section. From here, users can change their username and password, as well as set limits on their deposits and losses over specific periods of time.
Cleanwins allows for two-factor authentication to add extra security measures to user accounts. This feature is accessible from the ‘Security’ tab under ‘Account Settings’. Users also have access to a comprehensive transaction history that includes all transactions made through their account, including both withdrawals and deposits.
Bonuses
In addition to the welcome package mentioned earlier, Cleanwins offers regular promotions for loyal customers. These range from special tournaments with cash prizes, match bonus deals (100%), free spins on popular slots like Starburst or Book of Dead, as well as a weekly deposit deal that increases by 10% up to €200.
One notable feature is the ‘Loyalty Program’, which rewards regular players with points for their activity. These loyalty points can be redeemed in exchange for cash, giving users an incentive to play on Cleanwins more frequently.
Payments and Withdrawals
Cleanwins offers a variety of payment methods that are quick, secure, and reliable. The list includes bank transfers (Visa, Mastercard), e-wallets like Skrill and Neteller, as well as credit cards from popular providers such as Visa Debit Card or Prepaid Cards.
The minimum deposit is set at €10 for most options except PayPal where it’s higher at €20. Withdrawals start with a 48-hour pending period to ensure user consent before processing the withdrawal request. The maximum daily/weekly/monthly limits are not made explicitly clear but based on industry standards this should be in excess of £2,500 or equivalent per deposit type (not player) and there may also be some upper/lower payment amount restrictions.
Game Categories
Cleanwins has a comprehensive game library that includes several popular categories. The main sections include slots, table games (e.g., blackjack, roulette), video poker, live casino games and jackpots. Notable providers are Microgaming, NetEnt, Play’n GO, Evolution Gaming among others – each known for their diverse portfolios with quality titles like:
- Slots: Book of Dead by Pragmatic Play
- Live Casino:
- Live Roulette (Real dealer from eGaming)
- Baccarat
- Blackjack VIP
Software Providers
Cleanwins works in partnership with several game providers, resulting in an expansive library that caters to diverse player preferences. Microgaming and NetEnt are prominent software houses present on the platform.
Microgaming provides slots like Mega Moolah (a progressive jackpot), Lara Croft: Tomb Raider or Immortal Romance among many others while offering a robust live casino suite.
NetEnt contributes its share with popular games such as Starburst, Dead or Alive II and Gonzo’s Quest. Evolution Gaming covers Live Casino duties which feature several variants of Roulette (e.g., Immersive roulette) Blackjack (VIP tables) and Baccarat.
Mobile Version
Cleanwins offers a dedicated mobile app for both iOS and Android users that is optimized to provide seamless gaming on-the-go experience. Mobile gameplay includes access to various casino games, with regular updates ensuring compatibility across multiple devices running different operating systems.
Players can also choose ‘Instant Play’ or direct play option from the desktop browser – this provides instant accessibility without requiring download of an application. Overall performance remains consistent and responsive across both platforms due to its relatively lightweight framework used by Cleanwins for web page rendering, making it one step ahead when it comes to a good gaming experience.
Security and License
Cleanwins’ website uses SSL-Encryption (HTTPS protocol) from Comodo to secure user communication between the player’s browser and server. Additionally, they implement multi-factor authentication as mentioned in previous sections – this provides further protection for account security.
Under the jurisdiction of Malta Gaming Authority (MGA), Cleanwins adheres to guidelines related to responsible gambling practices and offers a Help section containing details on ‘How we protect your personal data’, information about cookie policy or even how players can set deposit, loss limits through their My Account area.
Customer Support
Users with questions or concerns can contact the support team using various methods:
- Live Chat: available 24/7
- Email (support@cleanwins.com) or FAX (00356 -21 354700) for assistance.
All customer queries are handled promptly and efficiently, maintaining a positive user experience.
User Experience
Cleanwins has invested heavily in creating an engaging platform with easy navigation that’s both visually appealing as well as feature-rich when it comes to managing player accounts. This balance reflects positively on overall satisfaction – users appreciate cleanwin’s approach in making the whole gaming process smooth and seamless, contributing to their continued engagement.
However, there have been instances of slower withdrawal times for some players (average 48-hour pending period plus a standard bank transfer processing timeframe).
Performance
Based on online reviews from reputable review platforms like Trustpilot or AskGamblers, Cleanwins boasts impressive customer satisfaction scores that demonstrate its dedication towards providing excellent gaming conditions to users.
Despite having undergone changes over time regarding banking options and withdrawal processes (specifically during the transition phase in 2020), overall stability has been demonstrated through continuous engagement of a sizeable community with many active registered players contributing positively with constructive feedback which the brand incorporates seamlessly into new product offerings as well.